Policy
About Us
Welcome to Ellerose
Ellerose is an online Canadian fashion brand offering stylish, affordable fashion jewelry and press-on nails designed to help you express your personal style without overspending.
Whether you're looking for timeless everyday pieces or trendy accessories for a special occasion, our collections are thoughtfully selected to bring quality, elegance, and value together.
Ellerose is proudly owned and operated by Daily Happiness Inc., a federally incorporated Canadian company.
Why Shop With Us?
- Affordable, trend-inspired designs
- Carefully selected quality products
- Secure online shopping
- Canada-wide shipping
- Friendly customer support
- Reliable order processing
We believe beautiful accessories should be accessible to everyone.
Thank you for supporting our small Canadian business.
Shipping Policy
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or statutory holidays will be processed on the next business day.
Shipping
Currently, we ship within Canada only.
Estimated delivery times:
- Ontario: 2–5 business days
- Other provinces: 3–8 business days
Delivery times are estimates and may vary due to weather, carrier delays, holidays, or circumstances beyond our control.
Order Tracking
Once your order ships, you'll receive a tracking email (when available) so you can monitor your shipment.
Incorrect Shipping Address
Please double-check your shipping information before completing your purchase.
Ellerose is not responsible for delays or additional shipping costs resulting from incorrect addresses provided during checkout.
Lost or Delayed Packages
If your package is delayed, we'll gladly help investigate with the shipping carrier.
If tracking confirms that a package has been delivered, Ellerose is not responsible for loss or theft after delivery.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery if your order:
- arrives damaged,
- contains the wrong item, or
- is missing an item.
Include your order number and clear photos so we can resolve the issue promptly.
Return & Refund Policy
We want you to shop with confidence.
If you are not satisfied with your purchase, you may request a return within 14 days of delivery, provided the item meets the conditions below.
Eligible Returns
Items must:
- Be unused and unworn.
- Be returned in their original packaging.
- Include all original accessories.
- Be in resalable condition.
Returns must be approved before being sent back.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Opened or used press-on nails.
- Opened or worn earrings.
- Final sale or clearance items.
Change of Mind
If you simply changed your mind, you may request a return within 14 days if the item is unused and eligible.
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
If approved, we'll offer an appropriate resolution, such as a replacement, store credit, or refund.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
Privacy Policy
Your privacy matters to us.
When you shop with Ellerose, we collect only the information necessary to process your order, communicate with you, and improve your shopping experience.
We may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Website usage information
Your payment information is processed securely through Shopify and its payment providers. Ellerose does not store your complete payment card details.
We never sell your personal information.
Your information may only be shared with trusted service providers, such as payment processors and shipping carriers, when necessary to fulfill your order or comply with legal obligations.
How We Operate
Ellerose is an online-only store operated through our official Shopify website.
We do not have a physical retail location or showroom.
Every order is carefully reviewed, packed, and shipped from Canada.
Our mission is to provide fashionable accessories at affordable prices while delivering a reliable and enjoyable shopping experience.
We continually review our products to ensure they meet our quality standards before they are shipped.
Product Information
Fashion jewelry and press-on nails naturally experience wear over time depending on how they are used and cared for.
To help extend the life of your products, we recommend:
- Avoiding water, perfumes, lotions, and harsh chemicals.
- Removing jewelry before swimming, showering, or exercising.
- Storing jewelry in a dry place away from direct sunlight.
- Following the application and care instructions for press-on nails.
Slight variations in colour, finish, size, or appearance may occur due to lighting, screen settings, or manufacturing processes and are not considered defects.
Our collections are inspired by current fashion trends. Similarities to products available from other retailers may occur coincidentally. Ellerose respects the intellectual property rights of others and does not knowingly reproduce protected trademarks, logos, copyrighted artwork, or proprietary designs.
Fraud Prevention
To protect both our customers and our business, we reserve the right to review orders and investigate claims involving damaged items, missing deliveries, or suspected fraud.
We may request additional information or photographs before approving a return, replacement, or refund.
False claims, abuse of our policies, or fraudulent payment disputes may result in refusal of future orders and, where appropriate, information being provided to payment processors or relevant authorities to resolve disputes.
Contact Us
Have a question? We're here to help.
Ellerose
Operated by Daily Happiness Inc.
📧 Email: info@ellerosezm.shop
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)